Here you will find answers to the most common questions (FAQ) we receive regarding maintenance work on a WordPress website or e-commerce built with the Woocommerce platform.
We offer support 9-17 on non-holiday weekdays. You're always welcome to contact us via chat, email or call us for questions and concerns you cannot find answers to here.
We try to constantly keep our FAQ updated with questions and content so that you as a visitor can get the information you are looking for. If you feel that we are missing information, contact us please. We care about your feedback!
When investing in a new website there is a common misconception that it "will work flawlessly forever", unfortunately it is not that simple as a website is a living document.
Over time, bugs and security issues will become part of it. We make sure your website runs the latest software, is stable, secure and faster than ever before.
And if you have a question or a problem, we are here to help you with your WordPress problems that may occur. No more headaches.
What is included depends on the contract you have with us.
Our package includes: WordPress, theme and plugin updates in a secure cloud service for testing before posting to the live site, off-site backups and security monitoring.
For more information about our different packages, please visit the operation and maintenance packages page.
The period for a package is 12 months, you can cancel it at any time after that with one month's notice.
When ordering our web packages, three months of operation and maintenance packages to a value of SEK 1,470 (Mini package) are currently included.
In most cases, you got hacked because your website, theme and/or plugins were not up to date.
"Hackers" often discover vulnerabilities in the code and will try to take advantage of this. In most cases, no human action is even needed throughout this process.
Most attacks do not target a specific website or organization, but are done through automated scripts that scan the Internet for websites that may be suitable candidates for an exploit. When these scripts detect software with a vulnerability, an automated script is executed that installs malware on that site (such as phishing sites or spam software). Keeping your software up to date and having security measures in place will protect you from it.
Probably Yes. Up until now, we have been able to fix every hacked website we have encountered, but that is not a guarantee.
For example, if your website files have been deleted and there are no backups, the chances of recovery are close to zero. That's one of the reasons why we advise everyone to back up their installations.
The first thing we do is analyze the situation to see what we can do. This usually takes between 1-2 hours, while we keep testing to fix the error with the website.
After the analyses, we may be able to solve the problem already, alternatively come up with a proposal to be able to move forward depending on the site's setup.
For this we charge a fixed price of 2,500 ex. VAT.
In a perfect world, an update is a matter of pressing a button and your site runs perfectly with the latest software. But in the real world, that's not always the case. After an update conflict between server software, CMS and plugins is a very common problem.
These issues then need to be resolved and there is no button in your CMS that you can push to make that happen. In short, updating is not always immediate, but not updating is not an option either.
Here we can offer our various operation- and maintenance packages, to be able to manage this for you in a secure cloud service to handle any conflicts that occur during updates.
We do not run web hosting ourselves, but have a partner Flywheel which is pure WordPress hosting built on Google Cloud technology.
You can visit our partner directly to find out Read more here.
We can also add this service with the web package you choose to order from us.